Last updated: [09 Jan 2026]
At InventDiv, we strive to provide high-quality software development and IT services and ensure client satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our services.
1. Service-Based Nature
InventDiv primarily offers custom software development, IT services, consulting, and related digital services. Due to the customized and time-based nature of our work, refunds are not guaranteed once a project has commenced.
2. Eligibility for Refunds
Refunds may be considered under the following conditions:
If the project has not yet started, and a written cancellation request is received.
If a payment was made due to a duplicate transaction or billing error.
If InventDiv is unable to deliver the agreed services due to internal limitations.
Any approved refund will be credited after deducting costs related to consultation, planning, or work already completed.
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
Work has already started or milestones have been delivered.
Change of mind after project initiation.
Delays caused by lack of client communication, feedback, or required inputs.
Dissatisfaction based on subjective preferences not defined in the agreed scope.
4. Refund Process
To request a refund, clients must contact us in writing at info@inventdiv.com with project details and the reason for the request. Refund requests are reviewed on a case-by-case basis and a decision will be communicated within 7–10 business days.
5. Processing Time
If approved, refunds will be credited using the original payment method and may take 5–10 business days to reflect, depending on the payment provider.
6. Policy Updates
InventDiv reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.